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Why transition property in Workflow not work?

Hello, everyone ! Commenting on a closed issue is only available for the group =(dba.ops) but for some reason it doesn't work for me...


3 answers

1 accepted

4 votes
Answer accepted


My mistake was that I wrote the value in the transaction, NOT ON THE STEP. The property must be written exactly in the STEP (SEE SCREEN)



@Oliver Smith -

Excellent, you were too fast before I can update my previous suggestion.  Yes, the specific properties setup needs to be at the Step level.

Sorry for not seeing it at the beginning.

Best, Joseph

1 vote
Elvir Rising Star Sep 01, 2022


Can you check tthat groups are allowed to be selected?

  • Check under JIRA Settings > System > General Configuration for "Comment visibility" make sure it's set to "Groups & Project Roles" and not "Project Roles only"
  • Ensure that the user exist as a member of the Group, for the group to be visible and selectable for the user to restrict a comment.
  • Ensure that the user is also added in the Project role of that Project to see the project roles available to restrict a comment.

Detailled documentation here

@Elvir  Hi! thanks for the comment it gave me a hint to the solution!

0 votes

@Oliver Smith -

This is interesting.  If it doesn't work, maybe you should consider to set the group to be associated with a project role, and then use "jira.permission.comment.projectrole" setup and see if that will work.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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