Why the user receives the message - You do not have permission to view this request.

[IT]

Why the user receives the message - You do not have permission to view this request.

[Nic Brough -Adaptavist-]

Check the permissions for the requests to see why they cannot see it, then either amend the permissions in the project, add them into the right role, or from user management, add them into the group/organisation/whatever that allows people to see the requests.

[IT]

How can i change permissions for this user?

[IT]

Hi Nick, In fact this post appeared at a representative of my company.

[Nic Brough -Adaptavist-]

Ok, but that does not give me any new information that would change or add to my answer.

[Nic Brough -Adaptavist-]

It is what it says really.

The user is trying to read a request for which they do not have permission.  Check the permissions for the requests to see why not (it's not one they raised, they're not in an organisation it is shared with, or an agent has hidden, moved or deleted it - those are the most likely reasons)