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Team set an SLA goal for 360h on a 9-5 work week schedule.
This should be 9 weeks or 45 days. When new ticket are created the SLA is being listed as 2 months. Is this due to it being an approximate vs exact?
Welcome to the community. In each SLA setup, you also need to ensure that the custom calendar is properly configured. The default calendar is 7/24.
Please review the following documentation on SLA configuration - https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
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