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Why fields are hidden in customer portal even though they not set to hidden

Sailaja Ponnala
Sailaja Ponnala Jun 01, 2022

In customer portal i have two fields named as primary technical contact and secondary technical contact,my requirement is i added them as fields but when I am trying to create a request i am able to see on primary contact drop drown i am unable to see secondary contact drop down. Could please tell me when I added both at a time for field drop down coming and another field i couldn't see drop down. Please help me out, could please suggest me what is the error.

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Yanty Ghani [ServiceRocket]
Yanty Ghani [ServiceRocket]
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Jun 03, 2022

Hi @Sailaja Ponnala ,

Perhaps this is because of context configuration for field "Secondary technical contact" that prevents this field from showing in the portal. Can you go to Settings > Issues > Custom fields and search for the field "Secondary technical contact". Then click on the triple dot and select this:

Screenshot 2022-06-03 184735.png

Can you take a screenshot of the screen?

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