Why doesn't the person who solved the linked issue appear in the service desk comments?

[David Valle]

Hi Dears, I have the following question, and I will explain it in the following steps:

1. An incident is created in our service desk project

2. I link this issue to another project and assign responsibility to an IT partner (in this example his name is JM)

3. when he(JM) solves the issue later in the internal comments, a different person is shown (in this example his name is David Valle)

I'll be awaiting your comments

best regards.

[Angélica Luz · Accepted solution]

Hello David,

Thank you for reaching out to Atlassian Community and thank you for the details.

I believe that this behavior might be related to the automation because if it shows that you did something that you didn't, it's probably the automation doing it on your behalf.

To confirm if that's the case, please go to Project settings > Automation. On this page, check if you are the default user to run the automation.

Then you can select the automation that closes the linked issue when the other ticket is also closed and change the "Run rule as" to "User who triggered the rule".

Please, give it a try and let us know how it goes.

Regards,
Angélica

[David Valle]

Hi Angelica,

thanks for answering, I made your recommendations 

and it worked!

thank you  angelica

best regards