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Why can't i download attachments from JIRA?

Lea S I'm New Here Apr 08, 2021

When accessing JIRA app from my phone, I used to be able to download images/videos. However, suddenly, I can't seem to do that. Every time i try to download, it says:

Download failed. To download files, allow this APP permission to access storage

I didn't change the app permission. And I can still upload files from storage. How can I solve this issue?

1 answer

0 votes
Scott Theus Community Leader Apr 08, 2021

Hi @Lea S ,

Are you using Jira Server and an Android phone? This sounds like a bug that was reported in early 2020 and later fixed. You can find information on it at

Hope this helps, 


Lea S I'm New Here Apr 08, 2021

Hi, Scott

Thanks for this, but it doesn't work either, unfortunately. When i "tap and hold" an attachment, the only option i get is to "remove" it.

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