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Why are my Knowledge Base Articles Restricted? Edited

I am not sure what i am missing to make my Knowledge Base Articles available.

I created a Space in Confluence and connected it to my Service Desk.

I made the Knowledge Base visible for Customers in Service Desk.


But i still get the Message that the Articles are restricted and can't be seen by Customers.image.png

The Articles are not restricted either.


What am i missing?


Best Wishes


2 answers

1 accepted

0 votes
Answer accepted
BryanT Community Leader Apr 24, 2019

Hallo @BryanT ,

It seams it was a Sync mishap.

Thanks for the Link. I was looking for something like that, but couldn't find it.

Best Wishes


BryanT Community Leader Apr 24, 2019

Glad it was able to resolve your issue. 

@BryanT - that link you provided no longer works.

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