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Why I need to re-calclualte the SLA ?

Mohamed Saad Taha
Contributor
October 10, 2023

Dears,

Why I need to re-calcluate the SLA ? without any change happen in SLA configuration 

sometimes I found SLA is breached and once I click re-calcuate it is changed to meet the SLA Without doing any change in SLA configuration?

2 answers

2 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2023

Hi @Mohamed Saad Taha ,

If you or any project admins make any changes to Goals, Calendar, start/pause etc in SLA, then you need to re-calculate

Mohamed Saad Taha
Contributor
October 11, 2023

there is no change happen as I am the only admin.

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

Hi @Mohamed Saad Taha ,

Are you only one project admin ? Did you ever open the SLA in edit mode and just close without changes or something ? 

Please note: Jira admins and project admins both can make changes to SLA. 

Mohamed Saad Taha
Contributor
October 11, 2023

No, I didn't and Iam jira admin and project admin this is why Iam sure there is no changes happen. 

1 vote
Frederic Chartrand
Rising Star
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October 10, 2023

Hi @Mohamed Saad Taha 

 

I would make sure that every "Start", "Pause" and "End" goals are correct. Maybe they're too vague. Or maybe a transition is not there and it breaks the SLA. Or maybe the "End" goal is "When a resolution is set" but your transition to this status in your workflow don't set a Resolution ?

 

That would be the first things I'd look at.

Frederic Chartrand - FMX Solutions - Gold Solution Partner

Mohamed Saad Taha
Contributor
October 11, 2023

HI @Frederic Chartrand ,

 

Is you assumption valued even some of them is working fine?

 

I believe you are right if all issues have the same issue

 

attached SLA configuration it is very simple. 

 

BUsiness SLA.JPG

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