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Why I need to re-calclualte the SLA ?

Mohamed Saad Taha
Mohamed Saad Taha Oct 10, 2023

Dears,

Why I need to re-calcluate the SLA ? without any change happen in SLA configuration 

sometimes I found SLA is breached and once I click re-calcuate it is changed to meet the SLA Without doing any change in SLA configuration?

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Rilwan Ahmed
Rilwan Ahmed
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Oct 10, 2023

Hi @Mohamed Saad Taha ,

If you or any project admins make any changes to Goals, Calendar, start/pause etc in SLA, then you need to re-calculate

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Mohamed Saad Taha
Mohamed Saad Taha Oct 11, 2023

there is no change happen as I am the only admin.

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Rilwan Ahmed
Rilwan Ahmed
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Oct 11, 2023

Hi @Mohamed Saad Taha ,

Are you only one project admin ? Did you ever open the SLA in edit mode and just close without changes or something ? 

Please note: Jira admins and project admins both can make changes to SLA. 

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Mohamed Saad Taha
Mohamed Saad Taha Oct 11, 2023

No, I didn't and Iam jira admin and project admin this is why Iam sure there is no changes happen. 

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Frederic Chartrand
Frederic Chartrand
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Oct 10, 2023

Hi @Mohamed Saad Taha 

 

I would make sure that every "Start", "Pause" and "End" goals are correct. Maybe they're too vague. Or maybe a transition is not there and it breaks the SLA. Or maybe the "End" goal is "When a resolution is set" but your transition to this status in your workflow don't set a Resolution ?

 

That would be the first things I'd look at.

Frederic Chartrand - FMX Solutions - Gold Solution Partner

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Mohamed Saad Taha
Mohamed Saad Taha Oct 11, 2023

HI @Frederic Chartrand ,

 

Is you assumption valued even some of them is working fine?

 

I believe you are right if all issues have the same issue

 

attached SLA configuration it is very simple. 

 

BUsiness SLA.JPG

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