You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Why I need to re-calcluate the SLA ? without any change happen in SLA configuration
sometimes I found SLA is breached and once I click re-calcuate it is changed to meet the SLA Without doing any change in SLA configuration?
Hi @Mohamed Saad Taha ,
Are you only one project admin ? Did you ever open the SLA in edit mode and just close without changes or something ?
Please note: Jira admins and project admins both can make changes to SLA.
I would make sure that every "Start", "Pause" and "End" goals are correct. Maybe they're too vague. Or maybe a transition is not there and it breaks the SLA. Or maybe the "End" goal is "When a resolution is set" but your transition to this status in your workflow don't set a Resolution ?
That would be the first things I'd look at.
Frederic Chartrand - FMX Solutions - Gold Solution Partner