Basically, Jira Service Desk lacks a lot of basic functionality from the customer portal being poor to the responses to reporters not including the thread of the email.
Some might say, well there's a plugin for that, but the reality is, these things should just work, and paying for each thing we need just isn't a viable business model.
We will continue to use Jira for the developer aspect, but for your front end receiving and replying to tickets, and customer portal, who are you using and does it integrate with JIRA?
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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