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While creating issue from email, it shows only one Issue type, while doing from Jira, I get options


I have added Jira to Gmail, and when I try to create an issue from an email, it shows me only one Issue type, while if I do it straight on Jira, I have multiple Issue types.

Does it need a Gmail to Jira (GtJ) add-on/plug-inScreenshot 2021-01-11 at 7.52.15 PM.pngScreenshot 2021-01-11 at 7.55.12 PM.png

1 answer

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Tessa Tuteleers Community Leader Jan 12, 2021

Hi @Sumantri Suhaimi , 

welcome to the community! 

In Gmail, you can only create issues that support inline creation, meaning that you will probably have some required fields for the other issuetypes, that need to be filled in before creation, and this is not suppported by the Atlassian Cloud for Gmail app. 

- Tessa

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