Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

While creating issue from email, it shows only one Issue type, while doing from Jira, I get options

Edited

I have added Jira to Gmail, and when I try to create an issue from an email, it shows me only one Issue type, while if I do it straight on Jira, I have multiple Issue types.

Does it need a Gmail to Jira (GtJ) add-on/plug-inScreenshot 2021-01-11 at 7.52.15 PM.pngScreenshot 2021-01-11 at 7.55.12 PM.png

1 answer

0 votes
Tessa Tuteleers Community Leader Jan 12, 2021

Hi @Sumantri Suhaimi , 

welcome to the community! 

In Gmail, you can only create issues that support inline creation, meaning that you will probably have some required fields for the other issuetypes, that need to be filled in before creation, and this is not suppported by the Atlassian Cloud for Gmail app. 

- Tessa

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

241 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you