Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where do I configure my Kanban board in Jira Service Management?

Hi all,

So I am looking for a solution for my consulting team and it looks like the Atlassian suite best matches our requirements:
- A request portal internal and external stakeholders (Jira Service Management)
- A knowledge base (Confluence)

But I am missing a third feature:
- A way to assign tickets to the team and work using Kanban (????) 
I cannot find a way to create a Kanban board (similar to Jira Software, Trello and many other software solutions). Where can I find this feature? 

Thanks!

2 answers

1 accepted

3 votes
Answer accepted

@T Waanders -

Hi there:

By default, JSM project doesn't offer the concept of Kanban, it is using Queues concept in managing issues.  However, you should be able to create a Kanban board via a different way -  Please refer to this kb posting - https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Forgot to mention that you will need Jira software license too to be able to create the Kanban board, as it is for Jira software projects (by default).  The kb article just give you an workaround.  So if you only have JSM, then the workaround is not applicable for your ask.  

JSM doesn't have all the functionality that one uses in Jira software (and vice-versa that Jira software doesn't have all the functionality that one uses in JSM).

Best, Joseph

Like Amir Katz (Outseer) likes this

Hello. According to Atlassian support, the best way to get attention on this issue is to comment on the following suggestion:

 

It is currently in the "Gathering Interest" phase of their workflow. Please spread the word, and take a moment to comment on this ticket.

Thanks,

Heather

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

634 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you