So I am looking for a solution for my consulting team and it looks like the Atlassian suite best matches our requirements:
- A request portal internal and external stakeholders (Jira Service Management)
- A knowledge base (Confluence)
But I am missing a third feature:
- A way to assign tickets to the team and work using Kanban (????)
I cannot find a way to create a Kanban board (similar to Jira Software, Trello and many other software solutions). Where can I find this feature?
By default, JSM project doesn't offer the concept of Kanban, it is using Queues concept in managing issues. However, you should be able to create a Kanban board via a different way - Please refer to this kb posting - https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Forgot to mention that you will need Jira software license too to be able to create the Kanban board, as it is for Jira software projects (by default). The kb article just give you an workaround. So if you only have JSM, then the workaround is not applicable for your ask.
JSM doesn't have all the functionality that one uses in Jira software (and vice-versa that Jira software doesn't have all the functionality that one uses in JSM).
Hello. According to Atlassian support, the best way to get attention on this issue is to comment on the following suggestion:
It is currently in the "Gathering Interest" phase of their workflow. Please spread the word, and take a moment to comment on this ticket.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events