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Where do I configure my Kanban board in Jira Service Management?

Hi all,

So I am looking for a solution for my consulting team and it looks like the Atlassian suite best matches our requirements:
- A request portal internal and external stakeholders (Jira Service Management)
- A knowledge base (Confluence)

But I am missing a third feature:
- A way to assign tickets to the team and work using Kanban (????) 
I cannot find a way to create a Kanban board (similar to Jira Software, Trello and many other software solutions). Where can I find this feature? 

Thanks!

1 answer

1 accepted

2 votes
Answer accepted

@T Waanders -

Hi there:

By default, JSM project doesn't offer the concept of Kanban, it is using Queues concept in managing issues.  However, you should be able to create a Kanban board via a different way -  Please refer to this kb posting - https://confluence.atlassian.com/cloudkb/kanban-boards-for-jira-service-desk-cloud-1001823609.html

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Forgot to mention that you will need Jira software license too to be able to create the Kanban board, as it is for Jira software projects (by default).  The kb article just give you an workaround.  So if you only have JSM, then the workaround is not applicable for your ask.  

JSM doesn't have all the functionality that one uses in Jira software (and vice-versa that Jira software doesn't have all the functionality that one uses in JSM).

Best, Joseph

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