Where can I store customer information (contact name, organization adress, phone number) ?

[Denise Riopel]

I want Service Desk to manage my customers requests on different products.  Where can I manage customer organization information (address, phone, contacts)?  I dont want the customer user entering this information for every requests.  Can it be pre-populated?

Is there a difference between Cloud and Server installation in terms of customers data informations functionalities?

[Earl McCutcheon · Accepted solution]

Hello @Denise Riopel ,

It sounds like you are trying to set up a CRM style system within Jira, to track additional account details on the customer accounts.

Check out the following KB article that discusses this and offers up a few solutions:

• "Using JIRA for Customer relationship management (CRM)" 

The main focus point in the KB article is that Jira is not designed to manage user data outside the users profile that is managed by the end user, so not suited for CRM style systems, however there is a native option covered in the kb via user property, but the best options are to look at add-ons designed to work as a CRM tool and there are some suggestions in the KB for this as well.

Regards,
Earl

[Denise Riopel]

Thanks we will look at add-ons.  

Denise

[Nigel Rochford]

We also have an app enabling you to capture information centrally about your organisations. Define you fields centrally, populate your database, then use the information in context within Jira issues!

https://marketplace.atlassian.com/apps/1222515/crumbs-simple-crm-for-jira-and-jsm?tab=overview&hosting=cloud

[Brittany Joiner]

Also, if you're looking for a lightweight CRM to store this kind of information in the Atlassian Suite, I would recommend checking out the Crmble Power-Up for Trello. It does exactly what you're describing with being able to store contact details in a board and it syncs with a few different sources. Here's a template if you want to try it out for yourself!