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When sending an approbation, I should be able to add a comment on the email

Bastien Delourmel December 8, 2022

Good afternoon all, 

 

When sending a ticket for approbation I have the screen "Approbation" where there is the fields: 

- Approvers

- (comment : added automatically)

However, when choosing an approver + adding a comment, the email for approbation doesn't take into account the comment previously added. 

 

At the same time, it is not possible to add the "comment variable" on the template. 

2022-12-08 15_07_50-Customer notifications - Service project.png

 

How can I proceed?

Thanks

 

Have a nice day

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2022

@Bastien Delourmel The latest comment or comment string is not sent in the email.  If you want them to review the issue before approving it you can select the "Don't show 'Approve' and 'Decline' buttons - approvers must select 'View request', sign in, and approve or decline from the request view" on the approval notification screen so they have to log in and review the issue.  

I looked and did not find a feature request to have this functionality in the Approval notification.  I would suggest creating a feature request here: https://jira.atlassian.com/secure/Dashboard.jspa 

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