When create new ticket in JIRA, original reporter name is changed

[Rachael Harris]

Hi All,

When any of the user create a new ticket using create ticket API, ticket getting created but the original reporter name is changed and always created with the admin user name.

Original user is not getting any notification also.

I am not sure is it any configuration change or need to add few parameters while calling create ticket API. Can anyone help me on fixing this issue?

Thanks

[karim -Atlassway- · Accepted solution]

Hello @Rachael Harris 

Could you please check the default assignee from the user and role section ? 

It should be the administrator , you can edit it . or let it unassigned .

Could you keep me posted please ? 

Thank you

Regards

[Rachael Harris]

Thank you Karim for your response.

In user section i did not find any option to change default assignee and also in Groups section.

Can you please provide me the steps to change default assignee.

Thank you.

[Rachael Harris]

Hi All,

Can someone help me on the above issue ?

I am unable track, who is creating the issue using JIRA API because every time reporter name is same. Original user is not getting any notification because his username/email id is not mentioned anywhere.

Thanks

[karim.belhadj]

Hello @Rachael Harris 

User section is under the project , not the administration section , exactly in users and role .

2. could you please send me screen shot ? 

Regards

[Rachael Harris]

Thank you Karim,

Please find the below screen shot and let me know if you need anything else from my end,

Regards.

[karim.belhadj]

Hello @Rachael Harris  above the word users , could you please make the default assignee unsiigned ?

Regards

Karim

[Rachael Harris]

Hi Karim,

I tried for long time but no where  found to make the default assignee to unassigned.

as per the below link we do not have option in JIRA cloud to change the default assignee and i am also using jira cloud.

https://community.atlassian.com/t5/Jira-questions/How-to-change-the-default-assignee-from-Project-Lead-to/qaq-p/89964

Thanks in advance for your help.

Regards.

[karim.belhadj]

Hello @Rachael Harris 

As you are in cloud , the design it's a little bit different .

So please perform theese actions :

1. Go to your project 

2. Click project settings

3. Click Summary 

In the bottom of the page and under the project lead field  you will find Default Responsable make it unassigned please .

Please keep me posted.

Regards

Karim

[Rachael Harris]

Hi Karim,

I did not find where to unassigned the default responsable. Please see the below screen shot and advise.

Regards

[karim.belhadj]

hello @Rachael Harris 

Could you check the datail above people ?

You will find it in the bottom of the page .

Regards

[Rachael Harris]

Hi Karim,

I changed the default assignee to unassigned, earlier it was project lead. 

I just created one ticket after the changes but reporter name did not change only assignee is become unassigned. Please see the below screen shot.

TestLoan0407 was before change and TestTicket0408 is after change the default assignee to unassigned.

Do i need to change anything in the create issue API, everything was working as expected before but from last few months it is not working.

Thank you in advance for your help.

Regards

[karim.belhadj]

hello @Rachael Harris 

Please give me your mail adress , we will organize a meet it's more easy .

You can send me at this mail adress : belhaj.kariim@gmail.com

Regards

Karim

[Rachael Harris]

Hi Karim,

My issue got fixed. We found out that there is a small change in create issue API in jira cloud and the change is to set the accountid value to raiseOnBehalfOf parameter.

Thank you so much for your time and support.

Regards

[karim.belhadj]

Hello @Rachael Harris 

Glad to hear that .

So please if you appreciate my help , could you please accept my  first answer ?

Thank you very much .

Regard

Karim