What type of companies use Jira Service Desk?

[Melissa Kelly]

Just curious to know what type of fields you are all in (besides IT) and what your company or agency use with Jira Service Desk? How well has this product helped your business?

[JP _AC Bielefeld Leader_ · Accepted solution]

Hi,

wholesale internal / external helpdesk (supplier / delivery information).

Great tool, very easy to adept to own requirements.

Best

JP

[Melissa Kelly]

Thanks JP. I've got to replace Zendesk for a few divisions within my agency and we currently use Cisco Finesse for our call center (my specialty). I know Jira will do well, we are reaching out to Atlassian now for a demo. We need this primarily for customer to agent ticketing and web knowledge base, FAQs and etc. Thanks again for input! 

[Ashoka Bhadrajapura]

Hello - I understand that its 2 year old forum/question. Any insights that you would like to share related to Cisco Finesse and JSM ?

[John Parker · Accepted solution]

I'm in a non-profit.  We didn't have a service desk prior to Jira.  It has some drawbacks that a large corporation probably wouldn't tolerate, but for a small shop like mine (~250 seats) it is a great fit.  It is easy to set up (at least the next-gen cloud version) and even more important, easy for end users.  Everyone here has been impressed with it.