Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What type of companies use Jira Service Desk?

Just curious to know what type of fields you are all in (besides IT) and what your company or agency use with Jira Service Desk? How well has this product helped your business?

2 answers

2 accepted

0 votes
Answer accepted

Hi,

wholesale internal / external helpdesk (supplier / delivery information).

Great tool, very easy to adept to own requirements.

Best

JP

Thanks JP. I've got to replace Zendesk for a few divisions within my agency and we currently use Cisco Finesse for our call center (my specialty). I know Jira will do well, we are reaching out to Atlassian now for a demo. We need this primarily for customer to agent ticketing and web knowledge base, FAQs and etc. Thanks again for input! 

Hello - I understand that its 2 year old forum/question. Any insights that you would like to share related to Cisco Finesse and JSM ?

0 votes
Answer accepted

I'm in a non-profit.  We didn't have a service desk prior to Jira.  It has some drawbacks that a large corporation probably wouldn't tolerate, but for a small shop like mine (~250 seats) it is a great fit.  It is easy to set up (at least the next-gen cloud version) and even more important, easy for end users.  Everyone here has been impressed with it.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

94 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you