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What type of companies use Jira Service Desk?

Just curious to know what type of fields you are all in (besides IT) and what your company or agency use with Jira Service Desk? How well has this product helped your business?

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wholesale internal / external helpdesk (supplier / delivery information).

Great tool, very easy to adept to own requirements.



Thanks JP. I've got to replace Zendesk for a few divisions within my agency and we currently use Cisco Finesse for our call center (my specialty). I know Jira will do well, we are reaching out to Atlassian now for a demo. We need this primarily for customer to agent ticketing and web knowledge base, FAQs and etc. Thanks again for input! 

Hello - I understand that its 2 year old forum/question. Any insights that you would like to share related to Cisco Finesse and JSM ?

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I'm in a non-profit.  We didn't have a service desk prior to Jira.  It has some drawbacks that a large corporation probably wouldn't tolerate, but for a small shop like mine (~250 seats) it is a great fit.  It is easy to set up (at least the next-gen cloud version) and even more important, easy for end users.  Everyone here has been impressed with it.

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