What is the plan for improving the CSAT email for JSM (Data Center)?

[Jen Lapan]

Hi there,

I manage a help queue on an internal application with relatively engaged and friendly users. Nonetheless our CSAT submission rate is only 10%. I reviewed the CSAT email the users receive, and reached out to my IT group to see if they could make improvements to it, which I thought might make it easier to read and submit, in hopes of increasing our percent of rated tickets. My IT replied that unfortunately, none of the things I requested is within our power, and the issues I noted are all bugs that Atlassian is aware of. So I'd like to find out when these will be fixed because the state of the CSAT is honestly unprofessional and surprisingly non-functional for an expensive, enterprise service desk system. My annotated screenshots are below.

Thanks in advance for any insights,
Jen

[Jen Lapan]

Hoping Atlassian will acknowledge this ticket, which I filed about 4 weeks ago.