I'm a projet leader and an administrator in a service desk project.
I would like increase my team's permissions that allow them to add an organization. I didn't find this permission.
thanks for your help
Do your agents see the menu item Customers in your Jira Service Desk? If yes, they most likely have the ability to add organisations and users.
If not, go to Project Settings on Jira Service Desk, go to People and add the role (service desk team).
There is also a group under user administration called service-desk-agents.
Note: there is a permission called Service Desk Agent, which allows users to interact with customers and acess Service Desk features of a project.
Now go back to Customers and see if your agents can add Organisations.
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