What is the permission that allow to add an organization or a customer in an organization ?

[Anne Bihouee]

Hi,

I'm a projet leader and an administrator in a service desk project.

I would like increase my team's permissions that allow them to add an organization. I didn't find this permission.

thanks for your help

Anne

[Generic Tester]

I had the same issue, this page resolved it:

https://confluence.atlassian.com/jirakb/service-desk-agents-are-not-able-to-add-customers-to-an-organization-881515279.html

You need to go into your admin settings and allow agents to manage organizations.

[Kevin Segers]

Dear,

Any solution for this issue yet? I'm running against the same...

Thanks.

Kind regards,

Kevin.

[Mike Bowen]

Hi @Anne Bihouee 

Do your agents see the menu item Customers in your Jira Service Desk? If yes, they most likely have the ability to add organisations and users.  

If not, go to Project Settings on Jira Service Desk, go to People and add the role (service desk team). 

There is also a group under user administration called service-desk-agents.

Note: there is a permission called Service Desk Agent, which allows users to interact with customers and acess Service Desk features of a project.

Now go back to Customers and see if your agents can add Organisations. 

-Mike

[Anne Bihouee]

Hi @Mike Bowen 

I test the role : Administrator on one member of my team. She could see the Customers menu but she can't add an organization. 

I don't understand why... any idea ?

thanks a lot, Anne

[Mike Bowen]

Hi @Anne Bihouee 

I can't tell you why unless you tell me what you have done.

1. Did you look at the user permissions?
2. Did you add your agents to the People - Service-desk team role? 

Perhaps share a screenshot of the customer screen so I can see what you are saying? 

-Mike

[Anne Bihouee]

Hi @Mike Bowen 

1. Yes I looked at the user permissions

2. Yes my agents were added to the People - Service-desk team role, the project managers role and the Administrator Role.

My agents can't see the "Add Organization" button here :

Thanks for your help

[Mike Bowen]

Hi @Anne Bihouee 

Okay, Try this.

Go to Project Settings - Customer Permissions - does your screen look like this? 

Once it is set up like the above, go to Customers - and see if you are able to add organisations. 

-Mike

[Anne Bihouee]

Hi @Mike Bowen 

thanks for this answer.

These settings are already like this :(

Anne

[Jairaj K]

@Anne Bihouee Please try this and I hope it will work.

Global Settings > Products > Under Jira Service Management > Configuration > Organization Management > check the first option, "Yes, agents can add and remove organizations from projects."