I am new to Jira Service desk and we are looking at transitioning to Jira Service desk. We have some approvals for Service request that will need to go to the requestors supervisor/manager. how do I get that information. I know if it stored in Active Directory but I don't know how to access it in Jira Service Desk. We are currently Data Center but looking at cloud.
Hi @Dan Wolff
You can automate routing of approvals to managers from Azure AD using the Multiplier plugin if you're using Jira cloud:
This uses post functions to pull in the manager from AD and insert that into the Approvers field in Jira. See this for more details: https://docs.multiplierhq.com/article/18-how-to-route-jira-service-management-approvals-to-azure-ad-manager
Here's a quick 90 second demo:
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