What is the best way to annotate VIP internal users within our organisation?

Question

Hi,

I am currently involved with setting up a JIRA Service Desk server instance. We are currently looking at how to identify VIP users within our internal organisation. Is there a recognised best practise as to how this should be done?

I would rather not have a tick box or similar which identifies these users but instead associate them to a particular 'service' or group so they can be identified in this way and perhaps report on this.

Is this best done with a group which we put all of the users in to differentiate them? Any suggestions would be welcome!

Alfonso Leiva [ServiceRocket] · Answer

What's the end goal you are looking for by identifying or marking down specific users?

Nicolas Boivin_rybqb3 · Answer

What Todd just said works really well if you're working with AD integration.  It can also be done directly in Jira using Jira user groups.

Once that's done, you have multiple options:

1. Use automation in your project settings to put a JQL query that will catch reporters as members of the group and assign these issues to someone / change the issue type / fire off emails to your VIP support team / do what you want with them

2. Create a Queue in your project that will catch (with JQL) reporters in that group and show them separately for easy notice

3. Create reports based on their service levels.

4. Set specific SLAs for those users

etc

Todd Winton · Answer

Groups work well for this.  This same executive group we used to apply issue level security for finance issues that only they should see.  From there you can report assignee in membersOf.

We also use an addon called notification assistant that allows notification based on jql queries for events so we can notify just members of that group.