What is a Agent at JIRA Service Desk?

I have in my security:

Administrators
Developers
User
Service Desk Customers
Service Desk Team

Who of these is a Agent ?. or is other type of user.

Thank for everything.

1 answer

2 votes

Service Desk Team - the ones who are expected to interact with the customers, deal with some of the service requests and talk to 2nd/3rd/4th line when they can't handle it themselves.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Then I need to pay for each user who is added to the security group "Service team members" , no ?

Thank for everything.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes, you do, they are agents.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thank.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

What is a Agent at JIRA Service Desk?

1 answer

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events