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What configuration should I do to receive an email every time my client writes a comment on a ticket

What configuration should I do to receive an email every time my client writes a comment on a ticket?

1 comment

Hernan Halabi - Elite IT Consulting Group
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Nov 07, 2019

Hello @Alexander Uriona Reátegui  you should edit the notification scheme and add the role where your user is listed on the service desk project on the issue commented event.

That will email you and whoever is on that role whenever someone adds a comment on the ticket

Thank you for your reply Hernan, I apologize for responding late.
I got it through a automation, I define the conditions for it to run and notify the person or group I assign.


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