What are you missing on JSD cloud?

[Kate Pawlak [Appsvio]]

Hi 👋

I'm a hard user of Jira Service Desk Server. I know that it's not the perfect solution but combining with apps and some workarounds (or tricks 🧙‍♀️), it's great! 👌 Now, I'm spending more time on Cloud version because I see that Atlassian promotes it a lot (especially during Summit). I was counting on fantastic service desk... And I'm a little bit disappointed. The same shortcomings have been moved from the server to the cloud. For example, I still have to click every request type manually to configure them...

What is your feeling? What functionalities are you missing on JSD Cloud?

I know that Atlassian has its platform for complaining but I don't feel that anyone is reading issues there. This community is more active 💪

[Jens]

One thing I find lacking on JSD Cloud is proper release management. I read the release notes but there are items there that have been "Rolling out" for months and months. It is impossible to know when a change will hit your specific tenant. Often it takes a very long time.

Also - free plugins. This may have changed since I used Jira on-premise a couple of years ago, but some people actually made free plugins. No such thing for cloud. Although many of them are relatively cheap, it all adds up.

I could also say "Proper service desk software", but I won't go there... :-)