Hi, I'm having a problem with sending emails to JIRA and having them turn in to tickets. The problem is that some accounts can send email and have tickets created and other addresses can't.
Can anyone tell me why this might be or if there is a way to whitelist senders?
Welcome to the Atlassian Community!
Per your description and tags in your question, I believe you are using a Jira service desk project and adding customers to properly create tickets through email. Is that correct?
If that's correct, I suggest the following steps to properly troubleshoot why some customers are not being able to create requests through email:
Let us know if you have any questions.
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