We are configuring the SLA's in jira-servicedesk-cloud where we need to send emails to project roles and admins, If an SLA is breached and breached by 1hour to more than 24 hours. Suggest any addons or OOTB ways to send emails to project roles like (Service desk agents, Project admins etc) when an SLA is breached . Any suggestions on this will be highly appreciated.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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