Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What addons is mostly Suitable to configure SLA's and send mails in jira-servicedesk-cloud.

We are configuring the SLA's in jira-servicedesk-cloud where we need to send emails to project roles and admins, If an SLA is breached and breached by 1hour to more than 24 hours. Suggest any addons or OOTB ways to send emails to project roles like (Service desk agents, Project admins etc) when an SLA is breached . Any suggestions on this will be highly appreciated.

2 comments

Ignacio's approach is the ideal approach.

Another option is to setup a distribution list email and then configure via Automation to be sent to that email based on the conditions. 

 

Update - I would recommend using Scriptrunner as it has the SLA notifications built in as a post function. 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

162 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you