We couldn't verify that you're not a robot. Try sending the request again.

[Angela Deng]

I keep on getting this error when I try to test the service desk portal for JIRA Service Desk. I'm setting up the Service Desk for my team to potentially migrate to. 

No captcha is shown and when you click send, the error "We couldn't verify that you're not a robot. Try sending the request again" displays. I have the permission set as anyone can submit a request without logging in already. Please reference the 2nd screenshot. 

I really am not sure what's wrong. Please help :(

[Shannon Spaniol · Accepted solution]

Hi Angela,

I reached out to the Cloud support team and there was a setting we were able to disable and so now you should be able to see the captcha.

Can you please verify?

To future internet travelers: if you run into the same issue on your Cloud instance, please raise a support ticket and we can have a look at your instance for you.

Regards,

Shannon

[Angela Deng]

Perfect! It worked, thank you very much! :)

[Chris G_]

Hi Shannon, we are having the same issue.  It it possible to do the same thing for our instance

[Shannon Spaniol]

Hi Chris,

We can certainly have a look. Please go ahead and raise a support ticket per my response above and they'll be able to take a look at that for you.

Regards,

Shannon

[Brianne Bearese]

I'm having the exact same problem. Can you help me too?