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We can't load the widget right now. Try again in a little while. Service Desk Widget does not load

Anette_Robinson
Anette_Robinson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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December 30, 2019

We use Jira Cloud and I have been trying to access this widget for days now and I continue to get the same red error stating `We can't load the widget right now. Try again in a little while.`

I saw that other Jira users had reported similar issues, but was unable to fix it with the recommended steps.

 

These are the errors from the console:

VM2987:1 GET https://jsd-widget.atlassian.com/api/settings/embeddable?projectId=10092 401
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
t.getCurrentConfiguration @ index.tsx:286
t.componentDidMount @ index.tsx:50
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:289 JSD Widget: problem getting the current configuration: {"friendlyReason":{"title":"Something went wrong","body":"Please try again in a little while."},"technicalReason":null}
(anonymous) @ index.tsx:289
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
t.getCurrentConfiguration @ index.tsx:286
t.componentDidMount @ index.tsx:50
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
VM2987:1 GET https://jsd-widget.atlassian.com/api/settings/preview?serviceDeskId=4 401
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:604 JSD Widget: problem loading preview data: {"friendlyReason":{"title":"Something went wrong","body":"Please try again in a little while."},"technicalReason":null}
(anonymous) @ index.tsx:604
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:605 Uncaught (in promise) undefined
(anonymous) @ index.tsx:605
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62

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2 answers

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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December 31, 2019

I would recommend reaching out to Atlassian Support for this issue. 

Reply
0 votes
Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 31, 2019

Hello Anette,

Thank you for reaching out to Atlassian Community!

The issue that you are facing happens when the widget somehow, was not installed on the site.

The attempt to fix the issue is to install the add-on via POST which is made by us, so I did it and it seems that it was installed.

Please, check the widget page again and let us know how it goes.

Regards,
Angélica

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Anette_Robinson
Anette_Robinson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 31, 2019

It does not load still, I still see several console errors:

 

VM7419:1 GET https://jsd-widget.atlassian.com/api/settings/preview?serviceDeskId=4 401
(anonymous) @ VM7419:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:604 JSD Widget: problem loading preview data: {"friendlyReason":{"title":"Something went wrong","body":"Please try again in a little while."},"technicalReason":null}
(anonymous) @ index.tsx:604
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM7419:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:605 Uncaught (in promise) undefined
(anonymous) @ index.tsx:605
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM7419:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
VM7419:1 GET https://jsd-widget.atlassian.com/api/settings/embeddable?projectId=10092 401
(anonymous) @ VM7419:1
c._end @ client.js:802
c.end @ client.js:706
t.getCurrentConfiguration @ index.tsx:286
t.componentDidMount @ index.tsx:50
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:289 JSD Widget: problem getting the current configuration: {"friendlyReason":{"title":"Something went wrong","body":"Please try again in a little while."},"technicalReason":null}
(anonymous) @ index.tsx:289
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM7419:1
c._end @ client.js:802
c.end @ client.js:706
t.getCurrentConfiguration @ index.tsx:286
t.componentDidMount @ index.tsx:50
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
VM7419:1 XHR failed loading:

Like
Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 2, 2020

Thank you for the information, Anette.

In order to fix this issue, we will need to escalate it internally and for that, I created a ticket on your behalf with the details of the issue.

You will receive a notification and soon someone will contact you.

Like • # people like this
Wayne Langley
Wayne Langley
I'm New Here
I'm New Here
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January 8, 2025

Good Day,

 

We are seeing the same error in our Project for Jira Service Management.

What's the fix please?image_2025-01-08_113723881.png

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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January 8, 2025

Hi @Wayne Langley , this is a rather dated post and your issue may be unique. As such, considering @Angélica Luz previous answer, if this persists I recommend opening a support request with Atlassian so they can investigate.

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Wayne Langley
Wayne Langley
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January 8, 2025

Hi Jack,

 

Thanks for responding!

Unfortunately I cannot raise a ticket, we are using the free tier.

I have searched forums and help to the enth degree... no solution, any help would be greatly appreciated!

 

Kind Regards

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 8, 2025

hi @Wayne Langley , got it! Have you tried multiple browsers? Do others experience the same issue? Can you try adding a widget for a different test project?

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