Is there a way to distinguish an attachment that has been shared internally or with the customer? At the moment there is only two ways to figure this out
If the files are shared with the customer with no accompanying text, it will show as "added a comment" . If it is shared internally and no comment is left then there will not be any comment activity it will just show as an attachment in the activity. The alternative way is to just "View Customer Request" to see if they can seen the attachments or not.
Atlassian should really improve this feature so it's clear for the agents on the state of the files.
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events