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Visibility Comments for Customer Portal or Automation Rule (Script) for Change visibility

Tony Montana
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February 1, 2023

Hi! We have ITSM Server. So. For one project I need next behavior. From Open to In Progress status all comments from Customer Portal need to hide from user from Technical field. After that status new comment added with all users visibility. Is this possible?

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DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

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