Hi Mike, welcome to the Community.
Can you please explain what you mean by "standard" user and also how you define a "team" in your instance?
In JSM you have Agents (those who are assigned and work issues) and Customers (those who submit the request). Now if you are using Jira Core/SW as well you can have 'collaborators' that can be given permissions like browse and comment (internal) permissions. Does "standard user" fall into one of these?
Hello @Mike Maron - I'm happy to help get you the answer your looking for but might need a bit more background if the below doesn't solve your inquiry 🙂
Are you trying to find a way for members of a team to see their collective open issues easily? If so, it's possible to build a Jira filter that will only pull issues that are Resolution = Unresolved and with all of those members of the team checked as assignees to be pulled into the filter - you can then save this filter for future reference.
Pro Tip: If you create a group (you may need your Admin's assistance to do this), you can just select that group under the "Assignee" dropdown rather than each individual user - this is a plus if you have lots of team members.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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