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Viewing open tickets

Is it possible to allow a standard user the ability to view open tickets for their team?

2 answers

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Jack Brickey Community Leader Mar 31, 2021

Hi Mike, welcome to the Community.

Can you please explain what you mean by "standard" user and also how you define a "team" in your instance?

In JSM you have Agents (those who are assigned and work issues) and Customers (those who submit the request). Now if you are using Jira Core/SW as well you can have 'collaborators' that can be given permissions like browse and comment (internal) permissions. Does "standard user" fall into one of these?

0 votes
Andrew Kendris Community Leader Mar 30, 2021

Hello @Mike Maron - I'm happy to help get you the answer your looking for but might need a bit more background if the below doesn't solve your inquiry 🙂 

Are you trying to find a way for members of a team to see their collective open issues easily?  If so, it's possible to build a Jira filter that will only pull issues that are Resolution = Unresolved and with all of those members of the team checked as assignees to be pulled into the filter - you can then save this filter for future reference.

Pro Tip: If you create a group (you may need your Admin's assistance to do this), you can just select that group under the "Assignee" dropdown rather than each individual user - this is a plus if you have lots of team members.

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