Very weird issues with Jira (cannot create new tickets, cannot see tickets in the queues, SLA..)

[Abou]

Hi All,

We are experiencing a very weird situation with jira, three times in the same week:

Cannot create new issues

 SLA doesn't display, neither Customer request type

Jira Service Management 4.15.0

Jira Core 8.15.0

Any idea guys ?

Thanks

[Dirk Ronsmans · Accepted solution]

Hey @Abou ,

Seems like all JSD/JSM features are just failing to load.

Any chance you have a specific timeframe which you can look up in the logs to see what's going on?

[Abou]

Thanks for your quick answer. I can send to you the log file. if you like to ?

[Dirk Ronsmans]

If you can upload it somewhere that works. If you can already limit it a bit to when the issue happens (a broad timeframe) and post the content here that's even better :)

[Abou]

Error indexing issue ITMS-45331: Dropped: [customfield_10000, customfield_10001, customfield_10002, customfield_10100, customfield_10101, customfield_10104, customfield_10105, customfield_10106, customfield_10107, customfield_10108, customfield_10109, customfield_10110, customfield_10111, customfield_10112, customfield_10113, customfield_10114, customfield_10115, customfield_10116, customfield_10117, customfield_10118, customfield_10119, customfield_10120, customfield_10121, customfield_10122, customfield_10123, customfield_10200, customfield_10300, customfield_10400, customfield_10500, customfield_10501, customfield_10600]

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Does that give you any hint?

[Dirk Ronsmans]

a hint yes, but sadly not much more without more of the log.

The fact that the system is unable to index the issue mans it cannot read it from the DB or store it in the index on disk.

You might benefit more from opening a support call with the Atlassian engineers (https://support.atlassian.com/contact) and send them the support.zip file 

https://confluence.atlassian.com/support/create-a-support-zip-790796819.html

Seems like more is going on (could be disk or DB related)

[Abou]

Thanks, @Dirk Ronsmans for your quick answer, I am now working on it with Atlassian support team.

I will post the solution as soon as I find it.

Cheers