Dear Atlassian Community
we’re using Jira Service Desk with five different projects.
Actually the projects are not reachable by mail. Means that requests via Mail are disabled.
As we are working with Jira service desk since some months, we’d like to set up the reachability of all our Jira Service Desk projects via Mail.
Important for us is
So the problem is that we can only link one custom email address to each project. That means it is not possible to communicate one single email address. Or is there an other workaround to solve this?
Thank you and best regards
Irina
land in sicht
How should your Servicedesk know in which Projekt the issue should be created?
I never tested if you could control this by permissions.
But there are some add ons which could check the subject or content of an e-mail and create an issue in one of a few projects. (for example E mail this issue)
I think we will solve it with one new Jira Service Desk project which we'll only use for all email requests (with our custom email address).
Nevertheless thanks for your response!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
email creation has a 1:1 relationship - email-address:project, so every project where you want to enable email request must have a unique email.
you can certainly create your own custom email address, e.g. proj1@mycompany.com, proj2@mycompany.com, etc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
When we create different mailaddress for each project, unfortunately it is not possible to communicate only one mailadress to all our customers (independently which Jira Service Desk Project they are using). Perhaps we can solve it with one new Jira Service Desk project which we can be used for all email requests.
Nevertheless thanks for your response!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Feature request for the same please vote & watch for visibility: https://jira.atlassian.com/browse/JSDCLOUD-11071
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This is a workaround that will satisfy your requirement, not a solution.
Note:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.