I need to use previous automation rules that I've already defined in a previous project in a new one. Both JSM projects are in the same instance and I'm using JSM for datacenter.
Hi, thanks for your answer.
But I don't have this 3 dots, this is what I have:
And if I want to edit it I don't have a way to mention that this rule is applicable for all projects in my instance.
The Option button is for how the rule will be triggered ( by the admin or current user or it will be triggered by other rules).
You need to go in your Automations not from the project settings but from your global settings. An easy way to do so is with the keyboard shortcut. From the page you're in, type : . (the dot key on your keyboard) and you'll see a pop-up window. Start typing : Automation and click on Automation rules.
People here are mistaking Automation for Jira for Jira Service Management Automation module.
JSM does not have any option to export or copy the rules - and in database they are really just one gigantic mess of interconnected webs.
Your only reasonable option is to manually recreate them - not ideal, but unless you want to understand the DB schema behind it, the only way as far as I'm aware.
Or you can just add the new project in the automation rules.
If you click a rule and click "Rule details" at the top left, you'll see if this rule is affected to only one project. If that's the case, change the scope from "Single project" to "Multiple projects" and add your new project.
Just be sure that all the settings of your rule are present in the new project (issue type, request types, custom fields, etc.)
Have a nice day
FMX Solutions - Gold Solution Partner
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