Users not receiving notification emails

[soutien@viridem.ca]

Compte jiraloginnove.atlassian.net

Hello,
I have a question about notifications related to tracking support tickets. Notifications are sent to the customer when the ticket was initially created from an email request, but when the request is created in the portal from the customer profile (service desk), there is no notification which is sent to the customer for (confirmation of receipt of request, a response has been made to the ticket or support is waiting from you, etc.). Have you already been informed of this problem? Do you have a solution to give me to validate my configuration in the notification management settings?

Thank you in advance and sorry for my English.

[soutien@viridem.ca]

Tanks for your answer, you can close ticket. I will come back to you if I dont find. Have good day.

[Benjamin]

Welcome soutien@viridem.ca . 

The notification setting is the same whether the ticket is from e-mail or portal. Just incase there is something strange. Review the customer notification setting in the project admin page and see if anything is missing/disabled in terms of notifying customer. 

Here's the documentation for reference:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/