The users I have added to my project under Customers are only able to view the requests which they create. Ideally we want the users under one project to view all the requests that have been created by other users. Basicaly everyone should be able to see requests created by everyone in that project.How do we do it.
that is indeed a tricky one.
If you have a site admin that goes to the portal he/she will not see the tickets there unless they are also part of the organisation.
It has to do with the role you have when you go to a certain part. Even as you have admin on the backend and an agent license, when you go to the portal you are a customer and you should get the customer rules applied.
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