Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User picker field shows up as text field on service desk portal

Hello Guys,

I have a service desk type project which has a user picker field on one of request form, in general its working fine for all of us, but for some users its showing up as text field.

What could be the possible issue ? The only possible issue I could think of is user permissions we have admin access to the project where as affected users have Service Desk Customers access.

Please suggest if anyone has encounter this problem.

1 answer

1 accepted

1 vote
Answer accepted

Managed to figure our the issue, issue was with customers permission setting. Made the settings as in attached screenshot & all worked out.Portal Setting.JPG

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

696 views 10 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you