Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User picker field shows up as text field on service desk portal

Hello Guys,

I have a service desk type project which has a user picker field on one of request form, in general its working fine for all of us, but for some users its showing up as text field.

What could be the possible issue ? The only possible issue I could think of is user permissions we have admin access to the project where as affected users have Service Desk Customers access.

Please suggest if anyone has encounter this problem.

1 answer

1 accepted

1 vote
Answer accepted

Managed to figure our the issue, issue was with customers permission setting. Made the settings as in attached screenshot & all worked out.Portal Setting.JPG

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

688 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you