Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User picker does not populate for ServiceDesk customers

I have a request form with a couple user picker fields (both single and multi user).  When I login to my customer portal using a ServiceDesk customer user, the field does not work and displays as a txt field, but when I login as my admin user, the user picker field works just fine.  So it seems that there is some permission or something that allows the user picker field to work correctly when I am logged in as an admin user, but it doesn't work when logged in as a customer user.

What do I need to do to get the user picker fields to work for ServiceDesk customer users?

 

--Bernardo Sobrino

1 answer

0 votes

Hi Bernardo,

Thanks so much for your question.

Users can see the dropdown based on customer portal permissions - Read this document to understand how admins can configure this permission. https://confluence.atlassian.com/servicedeskserver/managing-access-to-your-service-desk-939926273.html#Managingaccesstoyourservicedesk-Choosewhocustomerscansharerequestswith

You need to set "Choose who customers can share requests with" to "Any customer or organization, by searching in this project to make sure customers can select users."

Thank you,

Nadya
Jira Service Desk

ps. if this answer is correct, please select the ‘accept answer’ button

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

192 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you