User cannot edit issue although he has the required permissons

[Rick Jansen]

I have a user who has the Charm Administrators role.

Edit permissions are set as:

Edit Issues

Ability to edit issues.

Project role
Charm Administrators
TM Administrators
Charm Users
TM Users

Project role of the user is Charm Administrator.

Using the permission helper I see:

Permission: edit Issues

Permission name: Edit Issues
User: 34028342304
Project: Project name
Permission scheme: TCM common Permission Scheme
Issue:XXXXX
Status: USERNAME  has the 'Edit Issues' permission

But still he cannot edit the issue.

[Marco Brundel]

Hi @Rick Jansen ,

I have the following questions related to your finding:
Can the user edit other issues in the project?
Can the issue in question be edit by other users?
Has a property been set in the workflow on the relevant status?

Regards, Marco Brundel

[Rick Jansen]

Can the user edit other issues in the project?
No

Can the issue in question be edit by other users
No

Has a property been set in the workflow on the relevant status?

Hmmm. Problem might lie there:

Issue is an inittiative.

Workflow                                            Issue Types                                Actions
Jira Workflow (jira)(View as text)           Initiative
                                                          Objective

But no actions is set for initiative. Could that be the reason?

[Marco Brundel]

Hi @Rick Jansen , Do you have a screenshot of the issue and the related workflow? Regards, Marco

[Paul Wiggers]

Also, please take a look at the Properties of the status in the workflow. It might be that the status does not allow editing.