Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,552,362
Community Members
 
Community Events
184
Community Groups

User cannot edit issue although he has the required permissons

Rick Jansen
Rick Jansen Mar 24, 2023

I have a user who has the Charm Administrators role.

Edit permissions are set as:

Edit Issues

Ability to edit issues.

Project role
Charm Administrators
TM Administrators
Charm Users
TM Users

 

Project role of the user is Charm Administrator.

Using the permission helper I see:

Permission: edit Issues

Permission name: Edit Issues
User: 34028342304
Project: Project name
Permission scheme: TCM common Permission Scheme
Issue:XXXXX
Status: USERNAME  has the 'Edit Issues' permission

 

But still he cannot edit the issue.

Answer
Watch
Like Be the first to like this
184 views

1 answer

0 votes
Marco Brundel
Marco Brundel
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Mar 24, 2023

Hi @Rick Jansen ,

I have the following questions related to your finding:
Can the user edit other issues in the project?
Can the issue in question be edit by other users?
Has a property been set in the workflow on the relevant status?

Regards, Marco Brundel

View More Comments
Rick Jansen
Rick Jansen Mar 24, 2023

Can the user edit other issues in the project?
No

Can the issue in question be edit by other users
No


Has a property been set in the workflow on the relevant status?

Hmmm. Problem might lie there:

Issue is an inittiative.


Workflow                                            Issue Types                                Actions
Jira Workflow (jira)(View as text)           Initiative
                                                          Objective

 

But no actions is set for initiative. Could that be the reason?

Like
Marco Brundel
Marco Brundel
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Mar 24, 2023

Hi @Rick Jansen , Do you have a screenshot of the issue and the related workflow? Regards, Marco

Like
Paul Wiggers
Paul Wiggers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Mar 25, 2023

Also, please take a look at the Properties of the status in the workflow. It might be that the status does not allow editing.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events