User cannot be assigned to issues

[Ira Giann]

I have a user added to my team , but i can't assign him to issues. 

I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues. 

I'm sure is something with permissions but i can't figure out what ?

The user has permissions for all 3 levels including Administration. 

An other user added the same way works fine. 

[Julian · Accepted solution]

Run the permission helper to check why they cant be assigned the issue

 Within jira but outside of the project issue hit period "." on your keyboard to open the Admin shortcut menu and search for permissions helper. Alternatively you can click the gear icon in the upper left corner, select system under the Jira Settings section. Scroll down and on the left hand side is the permission helper.

• Enter the user's name 
• Select a issues from the project or the issue you want to assign to them
• Change permission to Assignable user
• Run the permission checker

One thing im seeing is the ID you entered starts with ug: which im not positive but might represent the ID of a user group and not the ID of a user but again not positive on that at all, just a thought. 

[Ira Giann]

Thank you that was the problem the user has not done the procedure correct and does not have a Jira Service Desk license and Service Desk Agent permission on this project.

[Ankur Shrivastava]

thanks Julian!

[Vitor Seabra]

Same here!

[Nic Brough _Adaptavist_ · Accepted solution]

Check the permission scheme for the project - is this user in a group/role/etc that has been named for the "assignable user" permission?