I have a user added to my team , but i can't assign him to issues.
I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues.
I'm sure is something with permissions but i can't figure out what ?
The user has permissions for all 3 levels including Administration.
An other user added the same way works fine.
Run the permission helper to check why they cant be assigned the issue
Within jira but outside of the project issue hit period "." on your keyboard to open the Admin shortcut menu and search for permissions helper. Alternatively you can click the gear icon in the upper left corner, select system under the Jira Settings section. Scroll down and on the left hand side is the permission helper.
One thing im seeing is the ID you entered starts with ug: which im not positive but might represent the ID of a user group and not the ID of a user but again not positive on that at all, just a thought.
I have the same issue and all of the permissions are fine!
I have run the permission helper and shows me:
Jira Service Management has overridden this permission
The user must have a Jira Service Management license and Service Project Agent permission on this project.
But this is not true!
Is there another place that I can check?
The only difference is that I have created new Project Role and assigned it to the project permission scheme.
Thank you in advance,