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User Default Settings - Autowatch own issues?

Dear Community,

 

Im currently drilling down on Jira Service Management und checking out several features, settings and many other attributes in order to learn more about the Cloud.

When I was checking out the "User Default Settings", I tripped over the preference "Autowatch own issues". So here my questions:

  • What does "Autowatch own issue" exactly mean?
  • Will I not be able to watch my issues if i deactivate or what do the values "yes" & "no" mean if i select one or another.

Thank you for reading my question. Im looking forward to hearing from you very soon as soon as possible! JSM User Default Settings.png

 

Best regards,

 

Sinemnur Dasdemir
datatechfactory GmbH & Co. KG (Germany, Weil am Rhein)

2 answers

2 votes

Hi @Sinemnur Dasdemir ,

i'm not sure if you are familiar with the idea of watchers in Jira?

Watchers are users that will be informed when changes are performed on the issues. (non-customers) (dependent on your notification scheme).

Basically other agents/developers that want to be kept in the loop.

Be default is this settings is set to Yes, then you will be a watcher of the issue when you create it. If this is No, well then you will not be added to the watchers.

The notifications that go out (based on your notification scheme) might/will have "watchers" defined as a recipient of those notifications.

So depending on your notification scheme you might not get all the updates you expect if you are not watching the issue.

By setting this to No, it only means that you are not automatically added as a watcher, but you can still add yourself manually.

 

Hope that clears it up a bit!

Dear Mr. Ronsmans,

 

thank you for clearing it up for me. It helped me a lot!

1 vote
Charlie Misonne Community Leader Apr 07, 2021

Hi Sinemnur,

That feature is the same as on Server/ Data Center.

Autowatch means you will be a watcher automatically when you:

  • Create an issue
  • Comment on an issue

If you disable the preference in your profile you will still be able to watch issues manually.

Hope this helps! :-)

Dear Mr. Misonne,

 

thank you for your help! I can assure you that it helped me. If I have other questions, I will gladly be in touch with the community :)

 

Best regards!

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