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User '5ca21c4449d4611664b22e12' cannot be assigned issues

created a new service desk project and added some agents and assign them a service desk role 

I am getting this error when assign the ticket to some agent but the majority of agents are fine.

User '5ca21c4449d4611664b22e12' cannot be assigned issues.


1 answer

0 votes

Hello Rady,

Welcome to Atlassian Community!

I saw that you created a ticket with our support and you mentioned that you resolved the issue.

Please, feel free to share the resolution here to help other community members that may face the same issue.


Hi Angélica,

If there is a generic solution, please post it here. We seem to be facing the same issue.

Thanks in advance!


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