The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
created a new service desk project and added some agents and assign them a service desk role
I am getting this error when assign the ticket to some agent but the majority of agents are fine.
User '5ca21c4449d4611664b22e12' cannot be assigned issues.
Hello Rady,
Welcome to Atlassian Community!
I saw that you created a ticket with our support and you mentioned that you resolved the issue.
Please, feel free to share the resolution here to help other community members that may face the same issue.
Regards,
Angélica
Hi Angélica,
If there is a generic solution, please post it here. We seem to be facing the same issue.
Thanks in advance!
JJW
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.