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User '5ca21c4449d4611664b22e12' cannot be assigned issues

created a new service desk project and added some agents and assign them a service desk role 

I am getting this error when assign the ticket to some agent but the majority of agents are fine.

User '5ca21c4449d4611664b22e12' cannot be assigned issues.

 

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 06, 2022

Hi @Jan Jaap Wallien,

Thank you for reaching out to Community!

You can find detailed information and steps to fix the issue in the documentation below:

Regards,
Angélica

Like Angélica Luz likes this
0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 30, 2020

Hello Rady,

Welcome to Atlassian Community!

I saw that you created a ticket with our support and you mentioned that you resolved the issue.

Please, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica

Hi Angélica,

If there is a generic solution, please post it here. We seem to be facing the same issue.

Thanks in advance!

JJW

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