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User '5ca21c4449d4611664b22e12' cannot be assigned issues

Rady Boules
Rady Boules Jan 28, 2020

created a new service desk project and added some agents and assign them a service desk role 

I am getting this error when assign the ticket to some agent but the majority of agents are fine.

User '5ca21c4449d4611664b22e12' cannot be assigned issues.

 

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Angélica Luz
Angélica Luz Atlassian Team Jan 30, 2020

Hello Rady,

Welcome to Atlassian Community!

I saw that you created a ticket with our support and you mentioned that you resolved the issue.

Please, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica

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Jan Jaap Wallien
Jan Jaap Wallien Jun 22, 2022

Hi Angélica,

If there is a generic solution, please post it here. We seem to be facing the same issue.

Thanks in advance!

JJW

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