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Use a different name when automation for jira adds a comment

Gil Rising Star Aug 28, 2019



When we auto-resolve and auto-close a support ticket, Automation for jira will add a comment that is visible to the customer.

The problem is that the comment is reported by 'Automation for Jira' instead of behalf of a support agent or other generic user.


Is it possible to have the comment added by automation for jira but have the comment on behalf of the issue assignee?



4 answers

1 accepted

0 votes
Answer accepted

Hi Gil,

Thanks for your question. I'm afraid that it is not possible in Cloud at the moment. As you may be aware, it isn't possible to change the rule actor in Cloud at the moment (we're tracking this issue at AUT-56

In the case of your question around the comment author, we have an improvement in our backlog to enable this, AUT-1408. We have some higher priority items to attend to in our backlog at the moment so it will be some time before we can get to this.


Simeon [Automation for Jira]

Gil Rising Star Aug 29, 2019


Gil Rising Star Aug 29, 2019

Is it then possible to have A4J mention a user in a jira comment and slack?

instead of manually writing @username or @assignee

can A4J do that for me?

Simmo Atlassian Team May 17, 2021

Hey @Gil,

You can now do this. We've made it possible to change the rule actor.



Like Gil likes this
Gil Rising Star May 17, 2021

I'll give it a go. Thanks for implementing this.

Can we change the name of the user? Automation for Jira looks weird to customers who are not technical. So maybe allow us to change the user's display name?

This would be nice. @Simmo 

Simmo Atlassian Team May 17, 2021

Hi folks, you can do that now. We've released the ability to chose your rule actor. It is on the rule details page.

There's a feature request to change the Avatar of the Automation

0 votes

Hi Gil,

It is possible to do a mention in a Jira comment. The full details are in our docs but the following syntax should work for you:


This will mention the assignee. It isn't possible for Slack currently since they changed their usernames in line with GDPR changes. 



Gil Rising Star Aug 30, 2019

Thanks, Simeon.


If the issue is not assigned yet, do I need to explicitly write the username? example:


Hi Gil,

Yep, if the issue isn't assigned and you don't want to use some other attribute, like reporter, then you can mention yourself directly.

But you will need to use your account ID. I don't think gil.levy will work for you. You can try that, but if it doesn't, you'll need to view your profile in Jira to get your account ID:


The account Id is the part in the URL after /people/. In mine case it starts with 5B. 



Gil Rising Star Sep 01, 2019

Thank you!

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