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Update Emails are showing the wrong user

Timothy Allen
Timothy Allen July 8, 2020

When I update tickets in Jira, Jira is sending me emails saying someone else (Jira administrator) made an update to the ticket instead. I've looked through the notification settings but I can't find anything that would cause this. Any clues?

 

 

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laralg
laralg
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July 8, 2020

Hi,

Are you sure you do not have any automation configured that might trigger the notification? The automation perform actions in the issues, you need a user to perform this actions, usually a jira admin robot of some sort and sometimes those actions trigger notifications.

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