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Unassigned tickets queue doesn´t appear

Afternoon everyone!


I just wanted to check my unassigned tickets on Jira, but I've found that this queue (as another one like All Open) has dissapeared.

Could you please check if it´s a general issue?


Thanks in advance !!

1 answer

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Jack Brickey Community Leader Jan 12, 2021

This wouldn't be a general issue. There are default queues that are in any new project but an admin can change this by adding new ones or even removing defaults. So if something disappeared then someone removed it I suspect.

Thanks a lot Jack!!

I've checked it with my team, and nobody has made changes, this is why I'm launching this doubt.

Jack Brickey Community Leader Jan 12, 2021

are you seeing this in multiple projects? Regardless, just add the queues you need back into the project(s). I have to imagine someone did delete the queue (inadvertently) as they don't simply disappear. Now if every project is missing some default queues then I would certainly consider contacting Atlassian Support.

This standard queues appear in other projects. My colleagues have create new queueus and, with no manual action from our side, we've checked they have dissapeared too.

I know this very weird, any ideas? any Jira log to check this kind of things?

Thanks again

Jack Brickey Community Leader Jan 13, 2021

My only guess is that someone deleted it. You can certainly recreate it. If you want you can look at one of the projects that has the queue, edit and copy the JQL then use to recreate in the other project. I would not belabor finding out why/who deleted. if it happens again then maybe contact Atlassian Support as they can log in and check more detailed logs which might present a smoking gun.

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