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Unable to render {include} The included page could not be found.

Unable to render {include} The included page could not be found.


In our service desk portal, we want to show our knowledge base to our customers however when a customer wants to view a page, this error keeps appearing?

I cannot seem to find an error with permissions, but I am happy for someone to prove me wrong.


Screenshot 1.pngScreenshot 2.png

1 answer

I would check the permissions on the pages you're trying to render - you could have a problem on the confluence side as opposed to the service desk side, since you can 'layer on' permissions on a per-page basis in confluence (in addition to the space settings, and your confluence configuration settings)

If you're sure that's not the problem, try rendering a different confluence page and see if you're getting the same error.

Hello Chris,

Thanks for your response.

I have acted on what you have said and have found that pages without an '/include' seem to work - meaning text only. However, any pages that include another page, doesn't seem to load as per the example image in the description.

Many thanks,


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