Unable to modify notification alerts in Opsgenie even with Admin rights
I am currently using JSM free plan (Standard) with admin permission. I am setting up a support team, alerts, and notifications for a service project with On-call support schedules.
With the current plan, the agents and admins can configure notification alerts for the on-call schedule, which are of the following format 'Notify me via communication channel at myname@domain Just Before when my on-call starts/ends.
Ideally the Just Before part and change to 10mins, 30mins, or one day before the on-call schedule starts. But I do not see this option in notification creation steps (as seen in the attachment)
Is this feature only available in the paid plans? Could someone provide an insight and solution for this?
1 answer
Following my conversation in another question here , it appears that Essentials (and JSM/O Standard) plans only allow for one notification rule.
So, the workaround was
- Delete the existing rule
- Create a new rule which in deed shows the option to modify the notification duration (as seen in attachment)
More info on limitation of features available in Free/Essential plan can be found here.
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