You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I am currently using JSM free plan (Standard) with admin permission. I am setting up a support team, alerts, and notifications for a service project with On-call support schedules.
With the current plan, the agents and admins can configure notification alerts for the on-call schedule, which are of the following format 'Notify me via communication channel at myname@domain Just Before when my on-call starts/ends.
Ideally the Just Before part and change to 10mins, 30mins, or one day before the on-call schedule starts. But I do not see this option in notification creation steps (as seen in the attachment)
Is this feature only available in the paid plans? Could someone provide an insight and solution for this?
Following my conversation in another question here , it appears that Essentials (and JSM/O Standard) plans only allow for one notification rule.
So, the workaround was
More info on limitation of features available in Free/Essential plan can be found here.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.