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Unable to login into Opsgenie despite having JSM premium

dnavashola March 6, 2024

Hi , So I am facing this issue  where I am unable to login to Opsgenie despite having JSM premium when I try logging into it I am getting this error prompt . I have created a different instance and in that I took Opsgenie trial and there it's working fine without me having to give password or account name or email 


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Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2024


New JSM signups no longer get a separate Opsgenie account provisioned. All of the features of Opsgenie are now baked into JSM. However, Opsgenie is still available as a separate product. I'd suggest creating a support ticket if you'd like to explore that option.

Dirk Lachowski March 23, 2024

If all features are now “backed in”, where do i find alarms in jsm? Or teams? Or integrations? Or schedules? Where do i configure notifications or policies? I’d love to have everything in jsm, but that doesn’t seem to be an option currently.

dnavashola April 17, 2024

To access the features mentioned above:

1. Navigate to the "Team" option on the main menu of your Atlassian Instance.

2. Create a team within your Atlassian Instance if you haven't already done so.

3. Click on the team you want to explore.

4. Scroll down and select "Go to Operations."

From there, I was able to find everything related to Opsgenie features.

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