Unable to enable zephyr squad plugin on my local instance of jira server software

Rai mei
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 29, 2023

I'm running jira server locally - version 9.11.1

I went into Administration and installed the 'Zephyr Squad' app. It downloaded the app, generated a trial license and installed successfully. But I was not able to enable this app and it asked me to check the logs.

When I stopped and re-started my local jira server it tried to load the plugins including the zephyr squad plugin. It showed a 'Failed plugin report' with the following message

 

___ FAILED PLUGIN REPORT _____________________

1 plugin failed to load during Jira startup.

'com.thed.zephyr.je' - 'Zephyr Squad' failed to load.
Error creating bean with name 'zephyrModuleEventListener' defined in URL [bundle://0a339408-6460-43d4-92c8-2e77119a02c9_200.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor parameter 3; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'atom-job-handler' defined in URL [bundle://0a339408-6460-43d4-92c8-2e77119a02c9_200.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor parameter 3; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'filestorage-service' defined in URL [bundle://0a339408-6460-43d4-92c8-2e77119a02c9_200.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.thed.zephyr.je.service.vortex.impl.FileStorageServiceImpl]: Constructor threw exception; nested exception is java.lang.NullPointerException


Error creating bean with name 'atom-job-handler' defined in URL [bundle://0a339408-6460-43d4-92c8-2e77119a02c9_200.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor parameter 3; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'filestorage-service' defined in URL [bundle://0a339408-6460-43d4-92c8-2e77119a02c9_200.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.thed.zephyr.je.service.vortex.impl.FileStorageServiceImpl]: Constructor threw exception; nested exception is java.lang.NullPointerException


Error creating bean with name 'filestorage-service' defined in URL [bundle://0a339408-6460-43d4-92c8-2e77119a02c9_200.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.thed.zephyr.je.service.vortex.impl.FileStorageServiceImpl]: Constructor threw exception; nested exception is java.lang.NullPointerException
Failed to instantiate [com.thed.zephyr.je.service.vortex.impl.FileStorageServiceImpl]: Constructor threw exception; nested exception is java.lang.NullPointerException
null

It was loaded from C:\Users\john\Atlassian\Application Data\Jira\plugins\installed-plugins\je-9.4.1.jar

 

Pls. let me know what configuration I'm missing, to successfully load my zephyr plugin.

 

Thanks for your support !!

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 29, 2023

@Rai mei -

Welcome to the community.  Since this is related to a third party add-on, you should reach out to the vendor for technical support to determine the issue.

Here is the URL to submit a support request with smartbear - https://support.smartbear.com/open-ticket/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events