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Unable to edit sub-task of customer facing issue

We have a Customer Service project in Jira Service Management project that is used by our customers to open requests. We want to be able to use sub-tasks in this project. 

I am able to create the sub-task without any issues, but when I try to edit some of its fields (from the Edit button), I am unable to do it, because the field Customer Request Type has no match. 

I tried to see if I could change the parameters in the Field Configuration Scheme, but it is not allowed for this field. 


Any ideas on how I can succesfully edit a sub-task in a Customer Service project?


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Did you ever get to the bottom of this in the end? I'm running into the same problem and can't figure out how to fix it.


I ended up using a normal type of ticket, instead of a subtask.

Didn't find a way to do it for sub-tasks.

Thanks Iana :)

I'd messed around with this a bit more yesterday afternoon and found a fix

  1. Create a new sub-task screen (without adding the customer request type to the screen)
  2. Create a new sub-task screen schema and associate that with the new screen
  3. Configure the Configure Issue Type Screen Scheme for sub-tasks, by adding the new screen schema to the sub-task issue type.

Sub-tasks are now editable without an error.

Hope this helps!

Like Iana likes this

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