Unable to create queues

[Ketan Joshi]

When I click on CREATE button nothing happens! and queue is also not created. I am not sure what could be the problem.

[Paul Stephens · Accepted solution]

Check out JSDSERVER-5847. 

We're waiting for a release of version 3.13.2 of Service Desk to get this fixed but you should find a workaround in the link above. 

[Ketan Joshi]

With the update of version 3.14, It is fixed as well!

[Victor Mutambuki]

Ketan,

To create queues, you'd need to be a Service Desk or Jira admin in addition to having a the service desk license.

Creating new queues.

Victor

[Ketan Joshi]

I have admin access. But still I can not create it!

[Victor Mutambuki]

Do you've the license for service desk?

[Ketan Joshi]

Yes I do have basic licence for 1-3 agents for service desk!

[Ketan Joshi]

will updating my service will resolve this issue? Because I don't even know whats wrong!

[Victor Mutambuki]

ketan,

See a similar ticket that was resolved by the Atlassian Team.

Victor

[DATPROF]

Exactly the same issue! anyone? 

[Victor Mutambuki]

Ketan/Datproof

To create queues, you must have the service desk license and also, you should be an admin in the project/Jira admin.

Victor

[Ketan Joshi]

It says version 3.13.0 - 3 agents.

[Victor Mutambuki]

Ketan,

beyond that, the only thing i can think of is if you've gone over your license. Say...4 agents. That would prevent you from doing the normal functions.

Victor