Unable to choose an issue type in create linked issue

[sujitkumar]

Hi,

One of the user on our JSM instance when tries to create a linked issue from within the ticket observes that whatever the issue type he selects the issue type resets to service request only.

For all others the functionality works as expected. Weird but does anyone knows how to resolve this?

Thanks.

[Angélica Luz · Accepted solution]

Hello @sujitkumar,

Welcome to Atlassian Community!

The issue that the user is facing is related to a known bug:

• Unable to change the issue type while creating a linked issue

Please, click on “This affects my team” and also watch so that you are notified when this is fixed in a future release.

For now, the workaround is:

• Create a test issue (through the create button) using any but the "stuck" issue type and the bug should get fixed.
• Additionally, you can create the linked issue using the "wrong" issue type and then move it to the correct one. In this case, the bug will persist.

Kind regards,
Angélica